誤點時間 5分 15分 25分 30分 45分 60分 90分 120分 180分 備註
台鐵 TRA
100%
台灣高鐵 THSR
50% 100%
日本 JR
急行、特急、寢台料金  
韓國高鐵 KTX
50% 100%  
德國國鐵 DB ICE Sprinter
20%  
IR、IC、EC、ICE
20%  
夜車
20%
 
法國國鐵 SNCF

33% 限100KM以上
法國高鐵 TGV
33% 限100KM以上
歐洲之星 Euro Star
送單程票或半價來回票 100%  
西北列車 Thalys
20% 50% 100%  
奧地利國鐵 ÖBB 長途
20%
 
夜車
20%  
西班牙高鐵 AVE Madrid~Sevilla  100%  
其他路線
50% 100%  
比利時國鐵 SNCB
10% 50%  
義大利國鐵
Trenitalia
Euro Star Italy
送20%購票折抵券 效期半年
IC、EC 國內線
送20%購票折抵券 效期半年
IC、EC、CIS 跨國
送20%購票折抵券 效期一年
IC 夜車

送20%購票折抵券 效期半年
EN 跨國夜車
送20%購票折抵券 效期一年
愛爾蘭國鐵
50% 100%
 
荷蘭
50% 100%  


註:另有許多歐洲國家會在一定限度內賠償旅客因誤點造成的「直接損失」


台鐵 TRA

旅客持用對號以上指定車次之乘車票(含無座票)搭乘指定車次到站時間較時刻表公告
到開時間延遲60 分鐘以上者....退還乘車區間票價全額


台灣高鐵 THSR

遲延三十分鐘以上未滿六十分鐘者,退還單程實付票價之百分之五十。
遲延六十分鐘以上者,退還單程實付票價全額。


JR 北海道

特急・急行列車の到着が2時間以上遅れた場合には、お客様がお持ちになっているきっぷの種類により、特急・急行料金を払いもどしいたします

JR 東日本

特急・急行列車が、到着時刻より2時間以上遅れた場合は、特急・急行料金の全額をお返しします。

JR 東海

特急・急行列車が、到着時刻より2時間以上遅れた場合は、特急・急行料金の全額をお返しします。

JR 西日本

特急・急行列車が、到着時刻より2時間以上遅れた場合は、特急・急行料金の全額をお返しします。

JR 四國

特急列車が、到着時刻より2時間以上遅れた場合は、特急料金の全額をお返しします。

JR 九州

特急・急行列車が、到着時刻より2時間以上遅れた場合は、特急・急行料金の全額をお返しします。


韓國高鐵 KTX

The service also provides ample compensation for delays in delivery, paying a 50%-refund for a 30-minute delay, and the entire fee for a delay of over an hour.


德國國鐵 DB

If a long-distance train (product classes ICE, IC/EC or IR) arrives more than 60 minutes late at the station where you alight, you are entitled to compensation.

ICE Sprinter passengers are further entitled to compensation for the value of the ICE Sprinter supplement as from a delay of more than 30 minutes. The above regulation applies to night trains as from delays of more than 120 minutes.

If you have a ticket for a standard or Sparpreis fare (including any BahnCard 25 or 50 discount) you are entitled to a credit worth 20 per cent of the value of the single journey affected by the delay.


法國國鐵 SNCF Corail

Did your Corail train arrive at its destination with a delay of more than 30 minutes compared with the scheduled time, for journeys equal to or greater than 100 km?

If the delay is attributable to the SNCF*, compensation in the form of a "Travel Voucher" is offered to passengers. It represents one third of the price of the ticket. The amount of compensation may not be less than €4.60.


法國高鐵 TGV


Did your TGV arrive at its destination with a delay of more than 30 minutes compared with the scheduled time, for a journey equal to or greater than 100 km?

If the delay is attributable to the SNCF*, compensation in the form of a "Travel Voucher" is offered to passengers. It represents one third of the price of the ticket. The amount of compensation may not be less than €4.60.


歐洲之星 Euro Star

For a delay of 61 to 180 minutes (inclusive) on all regular journeys, with the exception of the service to the French Alps and Avignon or a delay of 121 minutes or more for services to the French Alps and Avignon**: you will be offered a free single ticket or a reduction of 50% on the price of a return ticket for any Eurostar journey on the following lines: London Waterloo or Ashford International <> Paris Gare du Nord or Brussels-Midi/Zuid, or Lille Europe, or Calais-Fréthun.

For a delay of 181 minutes or more on all regular journeys, with the exception of the service to the French Alps and Avignon: you will be offered a refund for that part of the journey that was delayed (for example, if you purchase a return ticket, you will be reimbursed half the amount paid).


西北列車 Thalys

Did your Thalys International train arrive at its destination with a delay of more than 30 minutes compared with the scheduled time on an international journey? Except in cases of force majeure, the customer is entitled to compensation.

If the delay is more than 30, 60 or 120 minutes, Thalys offers 20, 50 or 100% respectively of the price of the journey concerned. The amount of the compensation may not be less than €5.


奧地利國鐵 ÖBB

If a long-distance day train arrives more than 60 minutes or a long-distance night train more than 120 minutes late in the destination station, passengers will be compensated 20% of the ticket value. The compensation will be granted if the fare per direction of travel in international border-crossing long-distance service is at least EUR 50. In national long-distance traffic, the fare per direction of travel must be at least EUR 20.


西班牙高鐵 AVE

(Madrid - Sevilla)
Should there be a delay exceeds 5 minutes on the scheduled time of arrival is return the face amount of the ticket, provided that the delay is attributable to Renfe Ave.

(其他路線)
In the event of a delay due to Renfe Ave, it will refund the share at the price of your ticket according to the following schedule:
 Between 16 and 30 minutes  50%
 More than 30 minutes  100%


比利時國鐵 SNCB

Delays of at least 120 minutes:
compensation amounts to 50 % of the delayed journey rate, and is at least 2,50 EUR.

Recurrent delays of 15 minutes or more:
compensation amounts to 10 % of the delayed journey rates, and totals at least 2,50 EUR.


義大利國鐵 Trenitalia

Late arrival longer than:
25 minutes for TBiz, Eurostar Italia AV, Eurostar Italia;
30 minutes for Intercity, Intercity Plus, Eurocity per il percorso nazionale, Eurostar City italia;
60 minutes for Intercity notte o Espresso

entitles passengers to request a Bonus Voucher - valid for six months from issue date - to buy another ticket, without the right to refund of any difference. The part of your ticket bought with the bonus voucher is non-refundable.

Late arrival equal to or longer than:
60 minutes for Intercity, Eurocity and Cisalpino trains operating international services;
120 minutes for EuroNight and Espresso Night trains operating international services;

entitles passengers to International Bonus Vouchers valid for twelve months from issue date for buying another ticket, without the right to refund of any difference.

The Bonus value given is 20% of the international ticket price relating to the single section (ticket with the minimum amount of 50 euro (19.00 euro for the Cisalpino trains) including any booking and WL or couchette supplements). For return tickets, the amount of the Bonus Vouchers is calculated on half of the ticket price. The amount of the Bonus Voucher is rounded up to 0.10 euro.


愛爾蘭國鐵

For delays of one to two hours, we will give you vouchers to the value of 50% of the fare you have paid for the portion of your journey affected.
For delays over two hours, we will give you vouchers to the value of 100% of the fare you have paid for your single journey.


荷蘭

For delays of 30 to 60 minutes you will be refunded 50% of the fare.
For delays of more than 60 minutes you will be refunded the full fare.



Wayne Su 發表在 痞客邦 PIXNET 留言(2) 人氣()


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  • Hope
  • 抱歉,關於台鐵的遲延賠償,橫線圖的表示是30分鐘以上賠半價.實際上規定並沒有半價賠償的時間規定.
  • 感謝,當初製表時沒弄好,已修正

    Wayne Su 於 2009/06/02 19:22 回覆

  • fakejacy
  • 你好,
    請問目前最新的賠償規定是否有更動呢?
    就我了解,
    臺鐵已改為誤點超過45分鐘全賠了,
    其他各國的網頁連結已不存在,
    請問如果想了解相關規定要去哪查呢?
    謝謝!!
  • 這篇已是多年前的資料,很多資訊和連結應該都變更過了,等我有空再修改吧

    一般都是找各公司的運送規定 (Service Terms),若沒有英文的就靠 Google 翻譯

    Wayne Su 於 2014/02/27 15:10 回覆

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